Supporting the updating of the services’ catalogue for a federal office

In Phase I, the objective was to establish a description of all the tasks performed by all the profiles in a regional centre and then to enrich it with data from the other centres. We were involved in the methodology, in the preparation of the deliverables in French and German and in the support of the project manager. The deliverable of the phase was the documentation and description of the current service catalogue in a dedicated report.

During Phase II, we accompanied the project team in evaluating the current tasks in the light of new technological developments and efficiency gains, e.g. through the creation of national competence centres in specific areas. All operations of the organisation were now involved: the regional centres and the central services. Again, this phase was documented and described in a specific report.